Frequently Asked Questions

Delivery

Where does Liquoroo deliver?

Liquoroo is available Australia-wide for Next Day Service, and in select Sydney suburbs for 30-minute Express. We’re the alcohol delivery app with the widest coverage in Australia — and we’re still expanding. If we don’t deliver to your area yet, keep an eye out… we might be there soon.

How much does delivery cost?

Delivery costs are calculated at checkout and depend on where you live.

How fast can I get my drinks?

30 Minute Express:

Most orders arrive at your door within about 30 minutes of being confirmed.

Next Day Delivery (Australia Post):

Sydney: 1–3 business days
Melbourne: 2–4 business days
Brisbane: 2–4 business days
ACT: 2–4 business days
Adelaide: 3–5 business days
Hobart: 3–7 business days
Perth: 7–10 business days
Other metro areas: 3–7 business days
Rural areas: up to 14 business days

Can I track my order?

Yes! Express orders can be tracked live in the Liquoroo App. For Next Day deliveries, you’ll receive an Australia Post tracking number so you can follow your parcel step by step.

What time will my delivery arrive?

30 Minute Express:
Usually within 30 minutes, but exact times can vary with traffic and driver availability.

Next Day:
Australia Post delivers during standard business hours. Check your tracking link for updates.

Will I need to show ID?

Yes. Liquoroo supports the Responsible Service of Alcohol. Our drivers may ask for photo ID if you look under 25.

If I order close to closing time, will my order arrive that night?

We’ll do our best to get your order out before closing, but if it can’t be delivered in time you can choose a Next Day Delivery or request a full refund.

Can someone else collect my order?

Yes. Another adult (18+) can accept your delivery if you nominate them ahead of time. Please provide their name to our customer service team before the driver arrives.

Can the driver leave my order at the door?

30 Minute Express:

No. By law, alcohol cannot be left unattended. An adult must be present to accept the order.

Next Day (Australia Post):

Yes, if you’ve given Authority to Leave (ATL) and the driver considers it safe. Otherwise, your order will be taken to the local post office for collection.

What happens if I’m not home?

30 Minute Express:

If no one 18+ is home, the driver cannot leave the order. You’ll need to reschedule or request a refund.

Next Day:

If ATL is given, Australia Post may leave the parcel in a safe spot. If not, your order will be redirected to the nearest post office.

Why was my order split into two deliveries?

Sometimes we ship from more than one location to get your drinks to you faster. If this happens, you’ll only ever pay one delivery fee — and you’ll get tracking details for each part of the order.

Payments & Refunds

Which payment methods do you accept?

We accept Visa, Mastercard, and American Express.

Can I use AfterPay?

Not yet — we don’t currently offer AfterPay or other “buy now, pay later” options.

Can I pay with loyalty points from other programs (like Flybuys)?

At the moment, Liquoroo points can only be earned and redeemed within Liquoroo.

How long do refunds take?

Refunds are usually processed within 5 business days, depending on your bank. The money will go back to the same card you paid with.

Gift Cards & Loyalty

How can I buy and send a gift card?

Gift cards can be purchased through our website or App. Simply choose an amount, add a message, and we’ll send it directly to the recipient by email.

How do I redeem a gift card?

Log into your Liquoroo account (website or App) and enter the code under the Gift Card section.

Do Liquoroo gift cards expire?

Nope — our gift cards have no expiry date.

How can I collect loyalty points and redeem them?

You’ll earn 10 points for every $10 you spend. Every 100 points is worth $1 off your next order.

Do loyalty points expire?

Yes. Points expire 365 days after they’re earned. You can check expiry dates anytime in your account.

Can I use loyalty points with a promo code?

Yes — you can combine loyalty points with other offers.